"My cake topper came not working either. Darth Vader's light saber did not light. I was very upset since I paid extra shipping. So I called customer service not really knowing what to expect. A live person answered on the 2nd ring. He said he would either refund me or reship it. I said I need it within a week. He said he could do that at no cost to me. He said there is no need to send back the broken one. I got the order confirmation and there really is no cost, they didn't charge me for another one and there is no shipping!"