"My daughter loves these boots. She wears a 12 1/2 in a winter boot so I got the 13/1 medium and they were huge on her! The return process was simple but I had to order a smaller size and pay for them then wait until the boots arrived back at the factory to get a credit to my account. We got the smaller size 11/12 and they are still big on her so I think they run big. The only negative that I have to say about this product is that the black of the soles have scuffed the pink part of the boot just from normal walking."