"My 5 year old is Obi -Wan Kenobi for Halloween. When we opened the package to try on costumes, we opened the light saber and put the batteries in and IT WOULD NOT WORK! Of course my son was dissapointed so I immediately called customer service. They were very kind and helpful. They put a new light saber in the mail to me! I was more dissapointed and frustrated when the replacement came in - IT WOULD NOT WORK EITHER!!!! The light sabers appear to be of low quality and cheaply made! Luckily we aready have some light sabers at our house since my son is a big star wars fan! Not to mention HAlloween is in 2 days! Even if I had time, I would not want them to send me another one of these!"