"I really wanted the Woody costume for my 18 mo old so went against best judgement and ordered size too small 12-18mo thinking it just might fit. Well it didn't. I emailed cust serv just to see if somehow there was the size I needed avail. I immediately got a response that the size was not avail but Roma in cust serv gave me suggestions on a bigger size. It did not stop there she went above and beyond and later emailed me back and said they didn't have the bigger size but did have another type of Woody costume in that size. She went ahead and processed that one because it too was about to be out of stock. It brought a huge smile to my face to know that even during this busy time Roma truley represented what customer service should be!!! I am very anxious to receive it so I can make it work!! Thanks again Roma You deserve recognition!!!"