"I ordered a personalize banner for my 3 yr old girl!!! It was amazing got lots of great comments from guests!!!! Also, when UPS made an error and were not going to be able to ship it to me on time. When I called Birthday Express regarding the error UPS had made they quickly ship me another banner with 1 day shipping it arrived the day of birthday in the morning!!! I was so happy with the product and the customer service it was excellent!!! I'am a happy customer!!!! I will always buy items from you!!!!! thank you!!!!"