"I was very happy with everything. It came on the exact day they said it would. My only issue was I called the day I ordered it to give them the personalization for the banner but got an email on a later day saying they never got it and if I didn't respond by 1pm I think it was...that day!, they would just put happy birthday without a name or anything. I checked my email after that time and called immediately and at first she didn't see it but then found what I had requested. So, at least it ended up ok. I would definitely use them again! Couldn't find as good quality for any cheaper elsewhere! First guy I talked to was great and gave recommendations for what font to use and I was pretty happy with it."